hibeji's Privacy Policy
Your personal information is our top priority. Through SSL encryption and strict data protection processes, hibeji keeps every transaction and piece of personal information secure.
Introduction and Scope
hibeji ("we", "our", or "platform") operates a trusted online entertainment and betting platform for users in Bangladesh. We take our users' privacy seriously and are committed to maintaining full transparency about how your personal information is collected, used, stored, and protected.
This Privacy Policy ("Policy") describes in detail how your information is handled when you use the hibeji website (hibeji.lat). By registering on or continuing to use this platform, you are agreeing to the terms of this Policy.
1 What Information We Collect
Personal Identity Information
Information you provide at the time of account registration includes:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID card or passport details (for verification)
Financial and Transaction Information
To ensure secure financial transactions, we collect:
- bKash, Nagad, Rocket, or Upay account numbers (for transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction dates and amounts
Technical Information
Information collected automatically while using the platform:
- IP address and device type
- Browser type and version
- Operating system
- Session duration and access logs
- Information collected through cookies and tracking technologies
Gaming Activity Information
To improve your experience, we store:
- Game play history and preferences
- Bonus and promotion usage details
- VIP tier and points history
- Customer support communication records
2 Purpose of Using Information
We use your information only for specific and legitimate purposes. hibeji never uses your personal information for irrelevant or unauthorized purposes.
Account Management and Verification
Your information is used to create, verify, and securely maintain your account. Age verification and identity confirmation are part of our obligations, which keep you and the platform safe.
Financial Transaction Processing
Your financial information is used to securely complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and to prevent fraud.
Platform Improvement and Personalization
By analyzing your gaming preferences and behavior, we tailor your experience to suit you better. This includes relevant bonus offers, recommended games, and personalized services.
Support and Communication
Your contact information is used to communicate with you via 24/7 live chat, resolve issues, and send important updates. Your consent is obtained before any promotional emails are sent.
3 Information Sharing and Third Parties
hibeji does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, specific information may be shared in the following limited circumstances:
- Payment Processing Partners: Payment gateways such as bKash, Nagad, Rocket, Upay, and banks receive only the information necessary to complete transactions.
- Game Providers: Information necessary to manage gaming sessions is shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
- Legal Requirements: Information may be provided in response to a valid legal process, court order, or legitimate request from authorities.
- Fraud Prevention: Limited information may be shared with security partners to take action against money laundering or fraud.
4 Data Security Measures
To ensure the security of your information, hibeji has adopted technical and administrative protection measures that meet international standards:
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Firewall Protection
An advanced firewall system is active to prevent unauthorized access.
Two-Factor Verification
An additional identity verification process at the time of login and withdrawal.
Regular Audits
Regular security reviews to ensure system safety.
5 Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. hibeji uses the following types of cookies:
- Essential Cookies: Required to maintain login sessions and for basic platform functionality.
- Functional Cookies: Remember your language preferences, settings, and personalized experience.
- Analytics Cookies: Help analyze platform usage patterns to improve the service.
You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit some platform functionality.
6 Data Retention Period
hibeji does not retain your personal information beyond the time it is needed. The retention period is determined on the following basis:
- Active Accounts: All relevant information is retained for as long as your account remains active.
- Closed Accounts: Transaction records are retained for a specified period after account closure to meet legal and regulatory requirements.
- Financial Records: Transaction-related information is retained in accordance with applicable legal obligations.
- Marketing Information: Promotional communications are stopped immediately upon withdrawal of consent.
7 Your Rights and Controls
hibeji recognizes your full rights over your information. You may exercise the following rights at any time:
Right to Access Information
You may request to know what information we have stored about you. We will provide a summary of the relevant information within 30 days.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. This can be done through account settings or via support.
Right to Object to Processing
In certain circumstances you may object to the processing of your information, particularly when it is used for marketing purposes.
Right to Data Portability
You may request a copy of the information stored about you in a structured, commonly usable format.
8 Protection of Minors
hibeji strictly provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor.
- Age verification is mandatory at the time of registration.
- If a user is found to be under 21, their account is closed immediately and any collected information is securely deleted.
- If a parent or guardian believes their child has registered on our platform, please contact us for immediate action.
9 Policy Changes and Updates
hibeji reserves the right to amend this Privacy Policy at any time. For significant changes, we will notify you in the following ways:
- A clear notice will be published on the platform.
- You will be informed of the changes at your registered email address.
- The "Last Updated" date at the top of this page will change.
Continued use of the platform after a change will be taken as your agreement to the updated policy. For significant changes, explicit consent may be sought again where appropriate.
10 Contact Us
For any questions, concerns, or requests regarding your information in relation to this Privacy Policy, please get in touch with us. Our support team is always ready to respond in Bengali.
Contact Us
Our team will assist with any privacy-related matter
Or speak to us in Bengali via 24/7 live chat